Frequently Asked Questions

Q: How do I place a reorder?
A: If you have ordered from Message!Products before and wish to reorder checks with no changes to your personal or account information, click on the Quick Reorder button at the top of your screen. To make changes to your personal or account information, simply complete the regular online ordering process.

Q: How do I find an organization's products?
A: To find a specific organization, type in the organization's name in the Search bar at the top of the screen. To browse the organizations sold on our site, click the button on the navigation area at the top of your screen that best represents the organization you are looking for. Example: Greenpeace is under "Environmental Organizations," Cure Autism Now is under "Social Organizations," PETA is under "Animal organizations". You will move to a new page that contains all the organizations that fall under that category. Simply scroll down until you find the organization you're looking for and click on the name. You will move to that organization's product page where you can begin to place an order.

Q: I've ordered from Message!Products before, but my organization is not listed.
A: To maintain quality and integrity with our organization’s current initiatives or logo changes, designs may change or be discontinued. If your organization is no longer listed on our website, we currently do not carry a design for them.

Q: Do I need to have cookies enabled?
A: Yes. Though it is possible to navigate our site without cookies enable, it is necessary to enable them in order to place an order. Remember, enabling cookies is perfectly safe. Information held in cookies remains on your hard drive and is ONLY accessible through the Message!Products website.

Q: How long have you been printing checks?
A: Since 1985.

Q: How do I know the money is being raised for the organization I choose?
A: We have contracts with all the organizations for whom we print checks. We must have the organization's permission to reproduce their copyrighted logos. Compensation varies with type of product and the details of each licensing agreement. You may check with an individual organization for more information.

Q: Are your checks guaranteed to work with my bank?
A: Our checks are guaranteed to work at all U.S. financial institutions. MessageProducts adheres to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).

Q: What is your Return Policy?
A: We have a 100% satisfaction guarantee on our products. Please call and speak with Customer Service toll-free at 1-866-460-0099 Monday through Friday from 6:00 AM to 9:00 PM and Saturday from 7:00 AM to 3:30 PM Mountain Time.

Q: How do I check the status of my order?
A: To check the status of your order simply click the Order Status link at the top of the page. Or call Customer Service toll-free at 1-866-460-0099.

Q: Why was my package delivered by the Unites States Postal Service when I purchased UPS Trackable delivery?
A: Message Products utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com.

Q: What is your return policy if the customer is not satisfied with the checks ordered?
A: We have a 100% satisfaction guarantee on our products. Please call and speak with Customer Service toll-free at 1-866-460-0099 Monday through Friday from 6:00 AM to 9:00 PM and Saturday from 7:00 AM to 3:30 PM Mountain Time.

Q: Does my order include tax?
A: Yes, every order will be charged applicable state and local tax.

Q: What is EZShield Pro?
A: EZShield Pro is a comprehensive service that helps protect you from fraud and identity theft with ID Restoration Pro and protects your checks with Check Fraud Protection. The service also provides you with data breach and security threat notification emails, monthly activity reports via email, a personalized, web-based dashboard. Plus, if you are a victim of check fraud, EZShield will deliver up to $25,000 in advanced funds within 72 hours so that you don’t have to worry about how you will pay your bills while a dedicated, certified Resolution Specialist helps to resolve the issue.

Q: Why are you moving from 4 to 2 pads on single check orders?
A: We have simplified our packaging for your convenience and hope you find changing check pads less frequently more convenient. The number of checks is still the same at 100 checks per box. Duplicate Checks and Side Tear Checks will remain at 4 pads per box.

Getting Help
If you are still having problems navigating or ordering from our site, you can contact us by e-mail at helpmp@messageproducts.com or by phone at (1-866-460-0099).

To help us pinpoint your problem, please be ready to provide the following information:
Your browser type, browser version, the product(s) you were trying to order, and the page you were on when you received the error message.