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Customer Service > Frequently Asked Questions

Frequently Asked Questions

  • How do I place a reorder?
  • How do I find an organization's products?
  • I've ordered from Message!Products before, but my organization is not listed.
  • Do I need to have cookies enabled?
  • How long have you been printing checks?
  • How do I know the money is being raised for the organization I choose?
  • Are your checks guaranteed?
  • What is your Return Policy?
  • How do I check the status of my order?
  • Why was my package delivered by the United States Postal Service when I purchased UPS Trackable delivery?
  • Getting Help

  • Q: How do I place a reorder?
    A: If you have ordered from Message!Products before and wish to reorder checks with no changes to your personal or account information, click on the Quick Reorder button at the top of your screen. To make changes to your personal or account information, simply complete the regular online ordering process.

    Q: How do I find an organization's products?
    A: To find a specific organization, type in the organization's name in the Search bar at the top of the screen. To browse the organizations sold on our site, click the button on the navigation area at the top of your screen that best represents the organization you are looking for. Example: Greenpeace is under "Environmental Organizations," Cure Autism Now is under "Social Organizations," PETA is under "Animal organizations". You will move to a new page that contains all the organizations that fall under that category. Simply scroll down until you find the organization you're looking for and click on the name. You will move to that organization's product page where you can begin to place an order.

    Q: I've ordered from Message!Products before, but my organization is not listed.
    A: To maintain quality and integrity with our organization’s current initiatives or logo changes, designs may change or be discontinued. If your organization is no longer listed on our website, we currently do not carry a design for them.

    Q: Do I need to have cookies enabled?
    A: Yes. Though it is possible to navigate our site without cookies enable, it is necessary to enable them in order to place an order. Remember, enabling cookies is perfectly safe. Information held in cookies remains on your hard drive and is ONLY accessible through the Message!Products website.

    Q: How long have you been printing checks?
    A: Since 1985.

    Q: How do I know the money is being raised for the organization I choose?
    A: We have contracts with all the organizations for whom we print checks. We must have the organization's permission to reproduce their copyrighted logos. In exchange for the right to reproduce the logo, the organization receives a royalty. Compensation varies with type of product and the details of each licensing agreement. Check with an individual organization for more information.

    Q: Are your checks guaranteed to work with my bank?
    A: Our checks are guaranteed to work at all U.S. financial institutions. MessageProducts adheres to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).

    Q: What is your Return Policy?
    A: We have a 100% satisfaction guarantee on our products. Please call and speak with Customer Service toll-free at 1-800-243-2565 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:30 PM, Mountain Time.

    Q: How do I check the status of my order?
    A: To check the status of your order simply click the Order Status link at the top of the page. Or call Customer Service toll-free at 1-800-243-2565.

    Q: Why was my package delivered by the Unites States Postal Service when I purchased UPS Trackable delivery?
    A: Message Products utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com.

    Q: What is your return policy if the customer is not satisfied with the checks ordered?
    A: We have a 100% satisfaction guarantee on our products. Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-243-2565 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:30 PM, and Sunday from 8:00 AM to 5:30 PM, Mountain Time.


    Getting Help
    If you are still having problems navigating or ordering from our site, you can contact us by e-mail at helpmp@messageproducts.com or by phone at (1-800-243-2565).

    To help us pinpoint your problem, please be ready to provide the following information:
    Your browser type, browser version, the product(s) you were trying to order, and the page you were on when you received the error message.

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    © 2014 Direct Checks Unlimited Sales, Inc.
    DBA Message!Products • 8245 N Union Blvd • Colorado Springs, CO 80920-4456 • 1-800-243-2565
    The views expressed by the organizations listed on this website are not necessarily the views held by
    Message!Products, our staff or management.